General Terms and Conditions Happy Bodies

Conditions for registration

Conditions for registration from the age of 18
In order to register, one may be asked to provide the following documents: – A valid form of identification (Passport, Identity Card or Driver's License) – A bank card with account number (name and account number must be visible) This information must correspond with the information entered on the registration form. The person registering is aware of the fact that the numbers of these two documents can be digitally stored in the membership administration of Happy Bodies (hereinafter referred to as: HB).
Conditions for registration for minors aged 16 and over
A parent, or legally appointed guardian, must be present for the registration and signing of the registration form. Furthermore, the above conditions apply (see conditions for registration from 18 years) with the additional condition: a valid ID of the parent, or legally appointed guardian, must be shown upon registration (Passport, Identity Card or Driver's License). Minors under the age of 16 are not admitted as members at HB.

HB offers various membership periods, namely: flexible, 12 and 24 months, whereby the prices shown differ per membership and apply per payment period of four weeks. Exceptions regarding membership type, price or duration of membership are determined by the management and are binding for the member, as is the agreed period of membership. For each registration, a pro rata amount is calculated for the registration period for the remaining days of the registration month. For each registration, the member pays € 20,- administration costs and € 99,- for the starter package. For all membership types, the member can make unlimited use of all facilities within the lifestyle clubs of Happy Bodies during the term of the agreement, except for a number of specific facilities/products. An additional fee is charged for these facilities/products. In the event of loss or damage to the pass/bracelet, which makes the pass/bracelet unusable, the member must purchase a new pass/bracelet. Each membership is a fixed-term agreement and is extended after the first agreed minimum membership period for an indefinite period of time, each time for 1 calendar month, and can be cancelled on a monthly basis from that moment on, taking into account the notice period applicable at that time.

In the event of a cancellation within the first agreed minimum membership period, which is submitted at least 1 full calendar month before the official end date of the fixed period, the official end date of this minimum membership period will be adhered to. Interim or premature cancellation is not possible, with the exception of moving outside a radius of 15 km outside the lifestyle club, and not coming to live within a radius of 15 km within one of the other lifestyle clubs of Happy Bodies, which must be demonstrated by means of a registration certificate from the new municipality. In the event of a cancellation which is submitted within 1 month before the expiry of the fixed membership period, or after the fixed membership period, a cancellation period of 1 full calendar month applies. Cancellation is only possible by means of the tablet in the club or in writing. Cancellations by telephone and verbally will not be accepted, nor will cancellations by e-mail. You will receive the cancellation confirmation by e-mail from the membership administration with the end date of the membership if you unsubscribe correctly.

In the event of injury or long-term illness, it is possible to freeze membership for a minimum duration of 4 weeks and a maximum duration of 12 weeks. For freezing due to injury or long-term illness, written proof is required in the form of a doctor's certificate issued by a doctor working in the Netherlands confirming the injury/illness. If the treating doctor does not issue this, it can be obtained from a non-treating doctor, in accordance with the statutory guidelines of the KNMG. The freeze always starts on the 1st of the new payment period after receipt of the doctor's certificate. Retroactive freezing is not possible. In the event of freezing, the end date of the membership is extended by the same period, including financial obligations for that period. Freezing does not apply to, for example, internships, work, study or holidays, with the exception of holidays with a duration of at least 8 consecutive weeks, which must be substantiated by means of proof. During the freeze, the membership fee will continue to be paid, which will be corrected after the member has reported to HB if they improve by means of “free” extra weeks (a maximum of 12 weeks will be compensated). After termination of a membership, any outstanding installments will remain due and must be paid immediately. The same applies to installments that are subsequently reversed after termination of a membership and the associated cancellation costs. Regardless of whether or not the HB facilities are used, the customer remains obliged to pay the installments. The extent of use is independent of the payment obligation. HB reserves the right to refuse customers in the event of misconduct and to terminate memberships prematurely/immediately, whereby the obligation to pay until the end of the contract becomes immediately due and remains undiminished.

Other general provisions

HB reserves the right to temporarily or permanently change one or more lifestyle clubs or parts thereof and to close the lifestyle clubs in whole or in part during holidays, renovations, unforeseen circumstances, government decisions and internal training days, without the possibility of a refund of membership fees. HB reserves the right to increase the rates annually. This increase does not entitle the member to terminate the membership, unless this increase amounts to more than 10% per year. When signing, the member declares to comply with the house rules drawn up by HB at all times and to be aware that if the house rules are broken, access to HB will be refused, which does not release the member from the payment obligation that entails the entire contract term. Membership is strictly personal and non-transferable. In the event of a change in the contact and/or address details, the member is responsible for passing on these details. Any costs incurred as a result of failing to meet this responsibility will be borne by the member. HB is not liable for loss, embezzlement, theft or damage, either directly or indirectly of or to goods of participants or third parties. HB is not liable for any accidents of members or persons present in the building, nor for injuries that arise, for example, from withholding medical information upon registration or from incorrect use of the equipment or facilities. HB reserves the right to supplement or adjust the General Terms and Conditions as well as the House Rules and other provisions. Changes to these will be announced by means of a newsletter or e-mail, after which these rules and provisions will be binding for every member.

Method of payment

When registering using a registration form or tablet, the member is obliged to pay the membership fee due until the end of the contract. The end of a membership is determined by means of the cancellation procedure described in the General Terms and Conditions. When signing, one gives permission for the automatic collection of the account number provided by the member, according to the collection rules that are further described when approving the collection. Memberships are collected once every four weeks. The member therefore usually pays in advance. Payments other than automatic collection for memberships are not possible. In the case of prepaid installments, no refund of membership fees will take place under any circumstances.

When payment is not made

A maximum of one term will be collected per collection round, with the exception of the 1st collection upon registration. If no payment is made, the member will receive a letter or e-mail containing the payment reminder. If this is not complied with again, you will receive a reminder with additional cancellation costs of €7.50 and associated administration costs. If this is complied with within the set payment term, collection will take place again according to the fixed procedure. If the payment reminder is not complied with and/or not paid on time, the total outstanding membership fee and any terms still to be invoiced until the end of the contract will be made due and handed over to the collection agency appointed by HB. The collection agency will send one more reminder letter. If payment of the total outstanding amount is not made, the collection agency will charge a minimum of €40 in collection costs and interest costs will be charged. These are for the account of the member, who must pay these together with the principal sum to the collection agency. After the member has been forwarded to the collection agency, the use of the HB facilities is no longer possible. Payments and general communication about the membership must be made via the collection agency from that moment on. Only when the full amount has been paid to the collection agency, will the member be granted access to the lifestyle club again.

Other provisions

This agreement is subject to Dutch law. If a provision of the membership and/or the general terms and conditions proves to be null and void, this does not affect the validity of the entire agreement. Acceptance of membership is subject to approval by the management of HB. Any use of the facilities and amenities of HB is at one's own risk. Each member must ensure that use/participation is medically responsible for him/her before using any facility or participating in any activity. Use of the facilities and amenities of HB is only possible with clean indoor shoes and a towel. Failure to bring or use these items may result in denial of access to the club. At Happy Bodies, your digital data is stored and used securely. More information about this can be found in the Privacy Statement of Happy Bodies.

In the event of provisions not provided for in these general terms and conditions, the management of HB shall decide. This decision shall be binding on the member.